MAINTENANCE & REPAIRS
Childress Klein is responsible for maintenance of all public and common areas of the building, including elevator lobbies, building stairs, elevators, corridors and restrooms, as well as all exterior windows, mechanical, electrical and plumbing systems. Childress Klein will also maintain building standard items such as the Heating, Ventilation and Air Conditioning (HVAC) system, lights, core area doors and exterior windows within your offices. Should maintenance-related problems arise, please call the Building Management Office at 704-330-2500 to request that a work order be created or click here and enter your username and password when prompted. Maintenance personnel will be available to assist you as soon as possible.
The Tenant is responsible for the cost of maintenance or repair of all finishes and any non-standard fixture or equipment within the Tenant's premises. Repairs to these items will be handled on a case-by-case. Requests for maintenance and repairs of these items can be made by calling the Help Desk at 704-330-2500. Please be sure to have this work order approved by your Office Manager or Supervisor if this approval is necessary within your company or division since repairs of this nature are a billable expense and will be charged to the tenant making the request.
Hot/Cold Call: We will address any requests concerning temperature in your offices as soon as possible, typically within one hour from the time the work order is received. Our first response will be to diagnose the problem via the computerized temperature control systems within our office with a follow-up visit to the area in question. Further maintenance will be performed as required.
Lights: Maintenance personnel will replace overhead 60" and 30" T5H0 fluorescent bulbs and associated ballasts free of charge within 24 hours from the time the work order is received. Incandescent bulbs and non-standard bulbs will be replaced at the tenant's expense.
Electrical Power Outage: Maintenance personnel will respond to all power losses or outages as soon as possible. Electrical failures are top priority and are routinely attended to within 15 - 30 minutes.
Restroom Problem: Toilets over flowing or flushing continuously receive immediate attention, typically within 15 - 30 minutes from the time the problem is reported.
General Repairs: Items regarding doors, ceilings, carpet, etc. are generally addressed within 24 hours from the time the call is received. If the repair is critical (i.e., poses a safety or security threat), it will be remedied as soon as possible. As a general rule, response time on non-critical general repairs shall be no later than the next business day.
Billable Tenant Requests: Response time to billable work order requests is dependent upon more critical demands elsewhere in the building. In all cases, requests are scheduled and completed on a first come/first scheduled basis as time permits.